4S shop after bumper disassembly difference in cost up to 7 times more than the cost of painting the difference up to 3 times more frequent automobile 4S shop "Fudge" consumer. Reporters learned yesterday from the Provincial Consumers Association, the first half of the province's Consumers Association consumer complaints were received 4739 to address 4372, complaint resolution rate of 92.26%, for consumers to restore economic losses 5,922,012 yuan, of which consumers receive double compensation in case of fraud 34,859 yuan.

 

From the commodity categories of complaints situation, household electronic appliances, clothing and shoes, household goods category of complaints before the UN, compared to last year Automotive complaints increased substantially. Among them, the household electronic appliances 742, accounting for 15.66% of total complaints. The rest were all kinds of goods: clothing footwear 414, accounting for 8.74% of the total complaints; household goods category 386, accounting for 8.15% of the total complaints; food 202, accounting for 4.26% of the total complaints; Building Materials category 178, accounting for 3.76% of the total complaints; transport (mainly the family car) class 204, accounting for 4.3 per cent of the total complaints, etc.

 

Provincial Consumers Association in the first half received a total of 204 vehicle categories of complaints, accounting for 4.3% of the total complaints, a significant increase over the previous year. Vehicle categories of complaints, involving the family car category of complaints in the majority. Issue focused on: the use of non-performing businesses specialized automobile consumption is relatively strong, buyers and sellers of information asymmetry, using deception harmed consumers in the sales and after-sales service. If consumers Liu signed a purchase agreement with a car stores, because of the car stores can not provide a full car formalities, after the two sides differences, agreed to refund two days, but it has been the delay in refunds to consumers, consumer complaints to provincial associations, after several mediation and, ultimately, consumers a full refund of the deposit.

 

Some auto 4S shops between charges, maintenance standards are not unified standards. Especially in the hours worked, the more prominent aspects of maintenance fees. After such a luxury car brand 4S stores to charge consumers Wang Xi'an bumper maintenance costs 62,000 yuan, while Mr. Wang to the car brand Shanghai 4S shop consultation that bumper repairs require only 12,000 yuan. Provincial Consumers Association of Shanghai 4S shop that provide quotes and Xi'an 4S shop to charge the price comparison, rear bumper dismantling the difference in cost up to 7 times more than the cost of painting the difference up to 3 times.

 

In addition, some car service companies also use non-original accessories original authentic posing as price gouging consumers with inferior parts or car repair, exaggerate the failure.